Frequently asked questions

Frequently asked questions

About the product

1. What is a CarPlay decoder?

A Plug & Play module that connects to your factory infotainment system and adds wireless Apple CarPlay and Android Auto without replacing the original screen.

2. Is the factory infotainment retained?

Yes. The decoder is fitted between the factory head unit and the screen. When you are not using CarPlay, everything works exactly as before - radio, navigation, climate control and the reversing camera.

3. Does it support Android Auto?

Yes. All our decoders support both Apple CarPlay (for iPhone) and Android Auto (for Android phones), wirelessly and without a USB cable.

4. Is it wireless?

Yes. It connects over Bluetooth and Wi-Fi. No USB cables or adapters are needed.

5. Does the dashboard need cutting?

No. The decoder hides behind the infotainment head unit. No cutting or drilling is required.

About compatibility

6. How can I be sure it fits my car?

Three ways:

7. What is the VIN check?

You send us the 17-character VIN (found on your registration document or the windscreen). We check the exact infotainment version and confirm compatibility within one working day.

8. What if you get it wrong and send the wrong module?

Our Right-fit guarantee applies - we cover all return shipping and exchange it for the correct module.

About installation

9. Can I fit it myself?

Yes. Our decoders are Plug & Play - no cable cutting and no coding. A standard installation takes 15-30 minutes.

10. Are instructions included?

Yes. Every decoder comes with illustrated instructions in English, plus video guides online.

11. Do you offer fitting?

We do not fit modules ourselves. Any independent workshop can do it - the installation is straightforward.

About delivery

12. How long does delivery take?

Typically 2-5 working days across the EU. We dispatch the same or the next working day.

13. How much does delivery cost?

Free delivery on orders over €100. Below €100 it is a flat €9.90.

14. Which carrier do you use?

A tracked EU courier. You receive a tracking number by email when your parcel ships.

15. Can I pay on delivery?

No. Orders are paid securely online at checkout by card or PayPal.

About warranty and returns

16. What is the warranty?

A 24-month manufacturer's warranty on every decoder.

17. Can I return the product if I change my mind?

Yes - a 14-day right of return, no reason needed. Full details here.

18. What if it fails after installation?

Under normal use we replace it free of charge within the 24-month warranty period. Physical damage or incorrect installation voids the warranty.

Other

19. Do you issue an invoice?

Yes, for every customer. Businesses: enter your company details at checkout.

20. Do you issue a VAT invoice?

At present GlobalTrade 2000 EOOD is not VAT registered, so the prices shown are final - no VAT is added. We issue a proper invoice with every order. If you need a company invoice, enter your company details at checkout or email us at info@oemcarplay.com.

21. Do you sell wholesale?

Yes, to workshops and installers. B2B page here.

22. Where do the product reviews come from?

OEM Carplay is a new store and we do not yet display customer reviews. We will only publish reviews written by verified buyers of this store. We do not publish fabricated reviews or borrow ratings from other sellers.

23. How can I contact you?